As existing clients will tell you, Manifest works hard to become a seamless extension of your own marketing department; flexible, responsive, always on tap and always on call. In addition, we know that the better we understand your organisation, the better we can help it and so we invest considerable time, effort and energy ‘getting under its skin’. In line with our partnership approach, we are also more than happy to dovetail our services with your own in-house capabilities. We know the gap between agency and client is getting closer and rather than trying to fight this, we’ve embraced it.
We recognise that marketing communications are just one cog in a far greater marketing machine. We appreciate that you’ve probably got other responsibilities, like determining strategic direction and managing staff. In short, we know that you’re busy and that’s why we aim to take away as many of the demands on your time as possible. Pick up the phone or send us an email and soon as possible, it will be ‘job done’.
At Manifest, we don’t just provide tactical assistance. We provide strategic guidance. Over the years, we have acquired significant experience of solving complex marketing issues and of achieving specific marketing goals. This, combined with the broad knowledge base of our team, allows us to offer extra insight and added value to any project. It’s not unusual for us to suggest solutions that, until that point, you hadn’t have even considered.
As a commercially focused organisation ourselves, we understand that clients want accountability and a clear understanding of their ROI. To this end, we have made ourselves as accountable as possible by being as transparent as possible. Management information such as schedules, progress reports on live projects and PR calendars, which are normally reserved for internal eyes, can be viewed online at anytime so you can see precisely what we’re up to on your behalf - and what you’re being charged for. Our PR team also conducts monthly performance evaluations with all clients, reassuring them of our effectiveness and of the justification of their retained fee.
At Manifest, we pride ourselves on the calibre of our creative output. How do we measure this quality? Not purely by winning industry awards as by and large these are judged by our peers and we don’t work for our peers, we work for our clients. Instead, we gauge the standards of our creativity more by the number of new business wins we enjoy and by the multitude of long-term client relationships we have forged. Hardly surprising then that those accolades which are of most interest to us, are the ones presented for delivering exceptional service - or commendable results.